Terms of service

Terms of Service

Overview
Welcome to Ecoma! The terms “we,” “us,” and “our” refer to Ecoma. Ecoma operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Ecoma is powered by Shopify, which enables us to provide the Services to you.

The following Terms of Service (the “Terms”) govern your access to and use of our Services. By visiting, interacting with, or purchasing from our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

You must be of the age of majority in your state or province of residence to use our Services. If you allow minors to use our Services, you are responsible for their activities.

You may be asked to provide accurate and complete information, including billing, payment, and shipping details. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

SECTION 2 – OUR PRODUCTS

We strive to display products as accurately as possible, but colors and appearances may vary due to device settings.

  • Product descriptions may change without notice.

  • We reserve the right to discontinue products or limit availability.

  • We do not warrant that products will meet your specific expectations.

SECTION 3 – ORDERS

When you place an order, you make an offer to purchase. Orders are accepted once we confirm and process your payment.

  • We may refuse, cancel, or modify any order at our discretion.

  • Orders are subject to our Refund Policy.

  • Purchases are for personal use only and not for resale.

SECTION 4 – PRICES AND BILLING

  • Prices, promotions, and discounts may change without notice.

  • Prices displayed exclude taxes, shipping, handling, and customs unless otherwise stated.

  • You agree to provide accurate payment details and authorize us to charge your chosen payment method.

SECTION 5 – SHIPPING AND DELIVERY

  • Delivery times are estimates only and not guaranteed.

  • Risk of loss passes to you once products are handed to the carrier.

  • We are not responsible for delays caused by carriers, customs, or events outside our control.

SECTION 6 – INTELLECTUAL PROPERTY

All content on our Services (including text, logos, graphics, and designs) is owned by Ecoma, Shopify, or licensors. You may not reproduce, distribute, or exploit any content without prior written consent.

Trademarks such as “Ecoma” and our product names are our property. You may not use them without permission.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties. Use of such tools is at your own risk and subject to third-party terms.

SECTION 8 – THIRD-PARTY LINKS

Our Services may link to third-party websites. We are not responsible for their content, policies, or transactions. Use them at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Ecoma is powered by Shopify. However, all transactions are between you and Ecoma directly. Shopify is not responsible for your purchases or experience.

SECTION 10 – PRIVACY POLICY

Your personal information is governed by our Privacy Policy and Shopify’s Privacy Policy. By using our Services, you consent to such collection and processing.

SECTION 11 – FEEDBACK

If you submit feedback, suggestions, or reviews, you grant us a royalty-free, perpetual license to use it. You represent that you own the content and that it does not infringe on others’ rights.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

We may correct errors, update information, or cancel orders if information on our Services is inaccurate.

SECTION 13 – PROHIBITED USES

You may not use our Services for unlawful purposes or in ways that harm Ecoma, Shopify, or other users. Prohibited uses include but are not limited to: fraud, harassment, spamming, uploading malware, or violating intellectual property rights.

SECTION 14 – TERMINATION

We may suspend or terminate your account or access to Services at any time without notice if you violate these Terms.

SECTION 15 – DISCLAIMER OF WARRANTIES

Services and products are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability and fitness for a purpose.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Ecoma and its affiliates shall not be liable for any damages, including lost profits, data loss, or incidental damages, arising from use of our Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Ecoma, Shopify, and their affiliates against any claims or damages arising from your breach of these Terms or unlawful use of our Services.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision does not constitute a waiver. These Terms, together with policies referenced herein, form the entire agreement.

SECTION 20 – ASSIGNMENT

You may not assign these Terms without our consent. We may assign them without restriction.

SECTION 21 – GOVERNING LAW

These Terms shall be governed by the laws of the United Arab Emirates. You agree to submit to the exclusive jurisdiction of Dubai courts.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS OF SERVICE

We may update these Terms from time to time by posting updates on this page. Continued use of the Services after updates constitutes acceptance.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms may be directed to us:

Ecoma Trading [Insert Legal Name]
📧 support@ecoma.me
📍 Dubai, UAE
📞 +971554957798